Support

Email support@dycross.com. Include your myshopify.com domain, a description of the issue, and the approximate time it occurred. Never send an access token or password.

What to include

• Store domain
• Operation name
• Approximate time
• Screenshot with sensitive data removed

Security

Duyu Tec will never ask for your Shopify password, two-factor authentication code, access token, or refresh token.

Self-service checks

Open Duyu Store Setup in Shopify Admin to review connection health, missing permissions, pending approvals, and recent activity.